Shipping Menu

E-BOOKS STORES

ClickBank.com
More than 8,000 digital product items. Great commissions, average 50%.

Affiliate Showcase
Sell hundreds of eBooks and softwares WITHOUT building your own websites!

HEADLINE NEWS

Bharati Shipyard NCD issue gets CARE ?A+? - Economic Times
Bharati Shipyard NCD issue gets CARE ?A+?
Economic Times, India - 8 minutes ago
The inherent cyclicality in the ship building sector, execution of huge order book within the timeframe in view of the possible delay in receipt of ...

Riding the downturn: Network vendors eye new markets in ?09 - Computerworld Kenya
Riding the downturn: Network vendors eye new markets in ?09
Computerworld Kenya, MA - 12 hours ago
Also on tap is a new version of Office Communications Server (OCS), due to ship in February. Microsoft wants nothing less than to drive the PBX into ...

Newsfeeds by Google

Shipping Online Store

Shipping Management Books:
The Southwest Airlines Way

Today's shopping tips: "Be wise in purchasing ..... find best value one"

---

Books

Publisher: McGraw-Hill
List Price: $16.95
Our Price: $8.35
You Save: $ 8.60 ( 51% )
(prices subject to change)
Availability: Usually ships in 24 hours

Customer Ratings:

"If you look at Southwest Airlines, and I admire what they do, they've been the most successful airline in the industry."

--Gerard Arpey, CEO, American Airlines

"Through extensive research Jody Hoffer Gittell gets to the bottom of what has sustained Southwest Airlines' positive employee relations and high performance through good and bad times."

--Thomas A. Kochan, professor, MIT Sloan School of Management, MIT Global Airline Industry Program

In an industry with losses in the billions, Southwest Airlines has an unbroken string of 31 consecutive years of profitability. The Southwest Airlines Way examines how the company uses high-performance relationships to create enormous competitive advantage in motivation, teamwork, and coordination among employees. It then goes further to show how any company can foster these powerful cooperative relationships and explains how to:

• Lead with credibility and caring
• Invest in frontline leaders
• Hire and train for relational competence
• Use conflicts to build relationships
• Make unions its partners, not its adversaries
• Build relationships with its suppliers

DESCRIPTION:

Binding: Paperback
Dewey Decimal Number: 387.742068
EAN: 9780071458276
ISBN: 0071458271
Label: McGraw-Hill
Manufacturer: McGraw-Hill
Number Of Items: 1
Number Of Pages: 320
Publication Date: 2005-04-14
Publisher: McGraw-Hill
Studio: McGraw-Hill


SIMILAR ITEMS:

• Nuts! Southwest Airlines' Crazy Recipe for Business and Personal Success
• Lessons in Loyalty: How Southwest Airlines Does It - An Insider's View
• From Worst to First: Behind the Scenes of Continental's Remarkable Comeback
• Flying High: How JetBlue Founder and CEO David Neeleman Beats the Competition... Even in the World's Most Turbulent Industry
• Flying for Peanuts: The ABCs of Flying Southwest Airlines


CUSTOMER REVIEWS:

Customer Rating:
Summary: I'd love to review this book
Comment: But....seeing as I haven't received it yet, and there doesn't seem to be anywhere on your website for me to complain that I haven't received my book, I'm afraid Amazon's readers are just going to have guess what I think about it....as am I.

Anyone at Amazon reading this, I'd appreciate you letting me know how I can find out what's happened to my book. It's no fun not getting what you paid for in advance, and then not being able to tell anyone about your problem.

How's that for a review?

Have a nice day :-)
Customer Rating:
Summary: Useful for IO Psyc class
Comment: Got the book for my Industrial Organizational Psychology class. It's a pretty interesting read. I recommend it to anyone looking to study IO Psyc.
Customer Rating:
Summary: Over The Top View of Supposed Perfection
Comment: I got about halfway through this book and couldn't stand the back slapping tummy rubbing view of perfection portrayed by the author. I lent the book to a colleague who has worked at Southwest and they agreed. Perhaps if you hadn't worked in the game it would be a better book. problem is Southwest probably deserves a better book because they are a great success story - just don't have an author crow so hard about it and detract from the true story. I rate the book three stars (possible generous) simply because I couldn't bear to read it all. For the money I recommend 'Hard Landing' by Petzinger as far more worthwhile ('From Worst to First' is also better).
Customer Rating:
Summary: A little heavy on the chest beating
Comment: The first part of the Audio CD was a turn-off. The title begins by trumpeting the virtues of Southwest. Not only was that not necessary, it gets old very quickly. Once that is over, the discussion is quite a bit more interesting. The philosophy that Southwest operates under is presented in a "top ten list" format. In addition, the author discusses how each of the ten items is necessary for the formula to work, and thus why many companies have failed to improve when trying to use only some of Southwest's techniques.

I would recommend this title only after reading other business titles. Two in particular are "From Good to Great" by Jim Collins and "First, Break all the Rules" / "Now, Discover your Strengths" by Marcus Buckingham. I feel this book doesn't stand well by itself; rather it is a case study of these two works, and probably a few others I haven't read yet.

I recommend the former because Jim Collins notes long term successful businesses all figure out their key performance metric and subordinate all business processes to it. The first part of "The Southwest Airlines Way" speaks right to this point. Aircraft turn around is Southwest Airline's key metric, they do it better than their competitors, and all of the 10 points support minimizing the metric.

The latter references by Buckingham theorize that people's talents are fixed, not learned. Thus, Buckingham recommends hire for the talents you need, as it is a waste of resources to try and train the untalented. This goes hand-in-hand with Southwest Airlines interviewing for, and only accepting, applicants with natural aptitude in people skills. Southwest Airlines ten points to success follow many of Buckingham's observations (recommendations) on how to successfully manage employee talent.
Customer Rating:
Summary: The Southwest Airlines Way
Comment: This is a great book on the study of Organizational Behavior. It provides great examples and keys elements to running a successful company. As a college student, this book has been invaluable as a source of information for various classes. I highly recommend this book to any student of Human Resource Management or Organizational Behavior.

---

NOTE: All online transactions are processed at Amazon.com's secure server,
using the latest technology on internet's secure transactions.
More on: Shipping Logistics, Shipping System, Cargo Shipping, Freight Shipping, Overseas Shipping, Worldwide Shipping, International Shipping, Drop Shipping, Shipping Terms, Shipping Rate, Shipping Cost, Shipping Container, Shipping Material, Shipping Supply.