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Building Profit Through Building People: Making Your Workforce the Strongest Link in the Value-Profit Chain
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DESCRIPTION:
Binding: Paperback
Dewey Decimal Number: 658.314
EAN: 9781586440695
ISBN: 1586440691
Label: Society For Human Resource Management
Manufacturer: Society For Human Resource Management
Number Of Items: 1
Number Of Pages: 200
Publication Date: 2006-09-28
Publisher: Society For Human Resource Management
Studio: Society For Human Resource Management
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Summary: Practical Advice Backed with Data
Comment: "Building Profit Through Building People," by Ken Carrig and Patrick Wright offers extensive charts and graphs to illustrate the actual impact of programs designed to create significant business changes in the companies featured in the book.
By using "the FiveStar Model," employees are transformed into truly passionate, high-performance assets for their companies. This passion ultimately drives sales numbers and operational improvement. The book highlights SYSCO Foods and Continental Airlines and describes some of the challenges these companies faced during their respective times of turnaround and growth. "The Five-Star Model" helped to generate significant performance improvements in both companies, despite being in different industries.
"The Five-Star model" implements periodic measurement of employee satisfaction and engagement and then suggests specific adjustments based upon those measurements. The detailed charts and graphs support the anecdotes about change at both SYSCO and Continental and add validity to support the successful changes made at each company.
Many business books published today attempt to inspire employees to do greater things with their careers and companies. "Building Profit" cannot be described as inspirational, but, rather, practical because it provides concrete statistics which measure the impact programs which generated significant performance improvements. I recommend this book to those interested in transforming organizations using analytical and statistical data to measure their transformational efforts. If one wants rhetoric and inspiration this is not the book for them, however if they want strong andecdotes about real change backed by statistics than this is a valuable read.
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